Reply to reviews received on BASE

We would like to sincerely apologize for not being able to guarantee the quality of our products that you have come to expect, and for causing a loss of trust in our company.

There were some misunderstandings and some expressions that may have caused misunderstandings for other customers, but due to the characteristics of Base's review function, it is not possible to write more than 500 characters , so I will reply with the following on this page .

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*Bold...Reviews received from customers *Other...Responses from our company

> When I inquired by email to confirm the size in advance, I was recommended size M and purchased it, but it was quite large for me, who is 173cm tall.

We proposed the size based on the height and weight consulted by the purchaser.

At our company, we only respond to size inquiries in the form of [suggestions].

We sincerely apologize for the misleading expression that the purchaser said was "recommended".

> Also, the ankle zipper was very difficult to close and was made of cheap material.

Thank you very much for your feedback regarding the quality of the product's zipper.

In response to your feedback, we have created a remake version of the product.

Pvot Jogger Pants 2nd -Remake has completely improved the points you pointed out by using an extremely strong ZIP.

Thank you very much for your feedback regarding the quality of our product.

> It was supposed to be new, but there was a ``large fray'' on the ankle zipper, and the stitching was very poor and it kept fraying just by wearing it, so it was not in a very wearable condition.

We inspect our products twice before shipping them.

Therefore, if there is a "large fray" on the zipper part, we will remove the item from the shipping list.

However, we sincerely apologize for the fact that the stitching was not compatible with wearing in a way that we had not anticipated.

In response to your feedback, we have created a remake version of the product.

For Pvot Jogger Pants 2nd -Remake, we outsourced the sewing of the relevant parts to a specialized factory in Japan, completely renovating the sewing method and materials used, and completely improving the points you pointed out.

When I contacted them about the defective product, there was no response. I contacted them again and finally received a reply. Shipping costs for size exchanges and defective product exchanges due to seller errors will be borne by the purchaser. Waiver of return policy for defective products. I was very disappointed with this seller as I had high expectations.

> Waiver of return policy for defective products.

Please allow up to 3 business days for responses to email inquiries regarding purchased products. .

We sincerely apologize for not being able to respond on the same day and causing the misunderstanding that we were abandoning the return policy.

> Size exchange due to seller error

We proposed the size based on the height and weight consulted by the purchaser.

At our company, we only respond to size inquiries in the form of [suggestions].

We sincerely apologize for the misleading expression that the purchaser said was "recommended".

>The purchaser will be responsible for shipping costs for replacing defective products.

Shipping costs for initially defective products are basically borne by us.

In this case, we will cover all shipping costs when sending it to you.

We apologize for not being able to provide the above information when returning the product.

We would like to sincerely apologize for not being able to guarantee the quality of our products, which you have come to expect, and for causing a loss of trust in our products.

We continue to seriously consider the quality of our products (fabric, sewing, etc.) and develop products in order to deliver even more excitement to our trainees.

To ensure that similar product defects do not occur in the future, we will manufacture this product at a factory in Japan and conduct thorough quality control to prevent recurrence.

Thank you very much for taking the time to write a review.

In the future, we will further improve the quality of the services that Pvot Apparel can provide based on the comments we receive.

Thank you for your interest in Pvot Apparel.

* Regarding this product, we have improved all the points you pointed out.

We are producing Pvot Jogger Pants 2nd - Remake .