Because the linkage between order confirmation and shipping proceeds automatically through system linkage,
we are basically unable to accommodate size changes or cancellations after an order has been confirmed.

We apologize for the inconvenience, but please check your order once again before confirming it.

Because the linkage between order confirmation and shipping proceeds automatically through the system linkage, even for pre-order items,we are basically unable to accommodate size changes or cancellations after an order has been confirmed.

We apologize for the inconvenience, but please check your order once before confirming it.

We are sorry, but in principle we do not accept date-specific delivery for orders.

However, it is possible to set a re-delivery date and time on the courier company's website, etc., using the invoice number provided in the “Shipping Confirmation E-mail” sent after the product is shipped.

We apologize for the inconvenience and appreciate your understanding.

We are very sorry, but in principle, we do not accept delivery time requests for orders.

However, it is possible to set a re-delivery date and time using the invoice number provided in the “Shipment Completion Mail” sent to you after the product has been shipped, via the courier company's website, etc. We apologize for any inconvenience this may cause you.

We apologize for the inconvenience and appreciate your understanding.

We apologize for the inconvenience.

When your order is shipped, a “Shipment Completion Email” will be sent to you and a tracking number will be included in said email. If you have a tracking number, you can check the shipment status on each shipping company's website or by using their tracking service. If you have not received your shipping email or tracking number, we apologize for the inconvenience, but we would appreciate it if you could contact us through our contact page.

Usually, you can check the delivery status using the tracking number in the shipment confirmation email. If you do not receive your order after a certain period of time, or if the tracking information is not updated, we apologize for the inconvenience, but we would appreciate it if you could contact us directly through our contact page.

In the event that for some reason we are unable to ship any of the items in your order within 5 business days, we may separate the items in order to deliver even one item to you as quickly as possible. * In cases where such delivery method is used, such as when pre-order items are combined with regular sales items, we will contact you at the e-mail address you entered at the time of purchase to inform you of this.

We generally do not accept exchanges or returns unless the following conditions apply:

1. The product is defective*1
2. The wrong product was delivered
3. Exchange for a different size (specific size exchange requirements apply)

However, even if the product is defective or incorrect, we cannot accept exchanges or returns in the following cases:

1. More than 7 days have passed since the product was delivered
2. The product was returned without prior notice
3. The product was purchased from a store or online shop other than our official store

We ask customers to cut small loose threads by themselves if they are not the kind of loose threads that will come undone when pulled.

In addition, we do not accept exchanges or returns for reasons such as rough stitching that does not detract from the look or comfort of the garment, fraying at the tag ends, or slight bends in the stitching.

We will accept your order within 6 days of receipt of the product. Please note that we will not be able to respond to any requests made more than 7 days after the product arrives.

Please return the product in the condition in which it was delivered (with the bag, case, tags attached to the product, etc.) with a freight collect slip. Please be sure to keep a copy of the shipping slip until the procedure is completed.

Please check your purchase history first. If there is no mistake, please return the item in the same condition as it was delivered (with the bag, case, tags, etc. attached to the item) with a cash-on-delivery slip. Please be sure to keep a copy of the shipping slip until the procedure is completed.

Please return the product in the condition in which it was delivered (with the bag, case, tags attached to the product, etc.) with a cash-on-delivery slip. Please contact us from the Contact Us page before returning the product. Please be sure to keep a copy of the shipping slip until the procedure is completed.

Yes. However, we are basically unable to change the size or cancel an order after it has been confirmed, as the order confirmation and shipping process are automatically linked through our system. We apologize for the inconvenience, but please check your order before confirming it. We will not be able to cancel pre-order items before they are shipped. In addition, we will not be able to cancel any order for pre-order items before the items are shipped.

After the return shipment arrives at our warehouse, we will inspect the returned merchandise, which usually takes about one week to complete.

After that, once you have purchased a Shipping Ticket and we have received your confirmation, we will ship your order within 1-3 business days.

We have size charts on each product page.

Our store holds pop-up events on an irregular basis.

Basically, you can try on all of the products displayed at these events.

Basically, you can try on all the products displayed at the event.

Receipts can be issued by customers themselves through My Page.